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Delivery receipt & Inspection

Remember the following important points when receiving deliveries: Your order is indicated on the consignment note according to the number
of parcels – e.g. 20 parcels, 1 box or 1 pallet.

Always make sure to check the consignment against the consignment note and check that the number of parcels corresponds to the consignment note. Also check that the packaging is intact.
The driver is obliged to wait until you have finished counting the parcels.
Once you have checked the consignment, sign the consignment note. This indicates that you approve the number of parcels delivered.

What if there is a mistake?

a) A parcel is damaged / missing:

Always record this on the consignment note and sign it. Also make sure that the driver signs.
First report the mistake to the local delivery service, and then to NeoLife office.
Please keep your copy of the consignment note, as you may need to show it when contacting NeoLife office.

b) If you are sent the wrong product:

Contact NeoLife office for further instructions.

c) In all other cases, contact NeoLife office for further instructions.

NB!
In all cases, mistakes should be reported immediately or within 3 days of the date of signing.

If you have any enquiries regarding deliveries, do not hesitate to contact
GNLD International Ltd / NeoLife (Field Support).
Hulda Mellgrens Gata 3, 421 32 Västra Frölunda, Sweden
Toll free number (from landlines only)
Phone: From UK: 0800-145-6550 / From Ireland: +46 (0)31 - 706 74 00
Fax: 0800 - 145 65 51

customerservice@uk.neolife.com

Delivery receipt & Inspection

Customer service

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NeoLife International Ltd